When your range of service encompasses some of the most geographically diverse markets on the planet, rolling out a new system for employees to learn isn’t as simple it might be for a regular company. With retail locations spanning across Canada’s provinces and up to the Northwest Territories, Nunavut, Alaska, and beyond – Mindfield had encountered a fascinating and unique challenge when it began working with the North West Company.
Specializing in servicing remote and hard-to-reach locations, the company is no stranger to logistical roadblocks when attempting to roll out initiatives that, for many other organizations, might seem routine.
One such initiative was a change management challenge. The company’s time and attendance system was outdated, and it was increasingly obvious that a company-wide adoption of a new process would increase efficiency across the board. But delivering that new system was far from a simple task: training staff in over 400 stores across thousands of kilometers presented a unique set of challenges.